Refund policy

At Tempo and Tone, every item is made to order just for you. Because of this, we do not accept returns or exchanges for sizing, color preference, or change of mind.

Damaged, Defective, or Wrong Item If your order arrives damaged, defective, or incorrect, we'll make it right. Contact us within 30 days of delivery at info@tempoandtone.com with your order number and a photo of the issue. We'll send a free replacement or issue a full refund — no return shipping required.

Lost or Missing Packages If your order is lost in transit, reach out and we'll work with our fulfillment partner to resolve it as quickly as possible.

How to Contact Us Email: info@tempoandtone.com We typically respond within 1–2 business days.